We want you to be happy with your purchase. Here's how returns and refunds work.

Eligibility

  • Returns must be reported within 48 hours of delivery
  • The device must be in the same condition as delivered, with all original accessories/packaging
  • The issue must be a genuine fault or a case where the item doesn't match its description — not a change of mind after use

How to Request a Return

  1. Message us on WhatsApp with your order details and a description (or photo/video) of the issue
  2. We'll assess the issue and confirm next steps within 24 hours
  3. If approved, we'll arrange collection or a drop-off point

Refunds

Approved refunds are processed via Mobile Money to the number used for payment, usually within 3–5 business days of us receiving the returned item. Alternatively, we're happy to offer an exchange for another device of equal value.

Not Covered

Physical damage caused after delivery, water damage, or unauthorized repairs are not covered under this policy.

Need help with a return? Contact us on WhatsApp.